Order tracking
Where's my snuffle mat?
Enter your order number and the email you used at checkout to see the latest updates on your package.
- Tracked shipping
Free shipping- Real people, happy to help
Free shipping
What happens after you order
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Order confirmed
We get your snuffle mat ready and packed with care.
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Shipped
You'll get an email with your tracking number as soon as it's on its way.
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On the way
Tracking can take a few days to show its first update. That's completely normal.
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Delivered
Time to hide some treats and let that nose do the work!
Where's my order number?
You'll find it in your order confirmation email. It starts with a #, for example #1001.
Tracking not updating?
Packages sometimes go quiet while they travel between facilities. Check back in 24–48 hours and it will usually update.
