Handelsbetingelser
This website is operated by Snuffle & Co. The terms "we", "us" and "our" refer to Snuffle & Co. We offer this website, including all information, tools and services available on it, to you, the user, on the condition that you accept all terms, conditions, policies and notices stated here.
By visiting our website and/or purchasing from us, you agree to these Terms of Service ("Terms"), including the additional policies referenced here and/or available by hyperlink, such as our Return & Refund Policy, Shipping Policy and Privacy Policy. These Terms apply to all users of the website, including visitors, customers, suppliers, merchants and content contributors.
Please read these Terms carefully before using our website. If you do not agree to all of these Terms, you may not use the website or our services. Any new features or tools added to the store are also subject to these Terms. You can review the most current version at any time on this page. We may update, change or replace any part of these Terms by posting updates on our website. Your continued use of the website after changes are posted means you accept those changes.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products to you.
Article 1 – Definitions
- Withdrawal period: the period during which the consumer may withdraw from the contract.
- Consumer: a natural person who is not acting in the course of a business and who enters into a distance contract with us.
- Day: calendar day.
- Durable medium: any means that allows the consumer or supplier to store information addressed to them personally and consult it later without the information being changed.
- Right of withdrawal: the consumer's option to cancel the distance contract within the withdrawal period.
- Supplier: Snuffle & Co., which offers products to consumers at a distance.
- Distance contract: a contract concluded through an organised system for distance selling of products, using only means of distance communication.
Article 2 – Identity of the supplier
Trade name: Snuffle & Co.
Company registration number: 95875999
Email: info@snufflematandco.com
Governing law and jurisdiction: these Terms are governed by the laws of the Netherlands.
Article 3 – Applicability
These Terms apply to every offer made by the supplier and to every distance contract and order between the supplier and the consumer. The Terms are made available to the consumer electronically before the distance contract is concluded, in a way that allows them to be easily stored on a durable medium.
If specific product or service conditions apply in addition to these Terms and they conflict, the consumer may always rely on the provision that is most favourable to them.
If one or more provisions of these Terms are found to be invalid, in whole or in part, the rest of the contract and these Terms remain in force, and the invalid provision will be replaced by a provision that comes as close as possible to its original intention. Situations not covered by these Terms will be assessed in the spirit of these Terms.
Article 4 – The offer
If an offer is valid for a limited time or subject to conditions, this is clearly stated in the offer. Offers are non-binding and the supplier may change or adjust them.
The offer contains a complete and accurate description of the products offered, detailed enough for the consumer to make an informed decision. Images give a true representation of the products, but they are indicative: we cannot guarantee that colours on your screen exactly match the actual product, and small variations in pattern, colour or size may occur. Obvious mistakes or errors in the offer are not binding on the supplier.
Each offer includes the information the consumer needs to understand their rights and obligations, in particular:
- the price in US dollars (USD) and any shipping costs;
- any customs duties, import taxes or other charges levied by the authorities of the destination country, which are the responsibility of the customer unless stated otherwise;
- how the contract is concluded and which steps are needed;
- the right of withdrawal and how to use it;
- the method of payment, delivery and performance of the contract;
- available sizes, colours and materials, where applicable.
Article 5 – The contract
The contract is concluded when the consumer accepts the offer and meets the conditions set out in it. When the consumer accepts the offer electronically, the supplier confirms receipt by email without delay. Until this confirmation has been received, the consumer may cancel the contract.
The supplier takes appropriate technical and organisational measures to protect the electronic transfer of data and to provide a secure web environment and secure payments.
Within legal limits, the supplier may check whether the consumer can meet their payment obligations and whether there are other reasons not to conclude the contract responsibly (for example, suspected fraud). If there are good grounds, the supplier may refuse an order or attach special conditions to it. All contracts are concluded subject to product availability.
Article 6 – Right of withdrawal (90-day returns)
When purchasing products, the consumer may cancel the contract within 90 days without giving a reason. This period starts on the day after the consumer, or a third party designated by the consumer, receives the product.
During this period, the consumer must handle the product and its packaging with care and may only use the product to the extent needed to judge whether they want to keep it. If the consumer uses their right of withdrawal, the product must be returned with all accessories, clean and as far as possible in its original condition and packaging, following the reasonable instructions provided by the supplier.
To use the right of withdrawal, the consumer must notify the supplier in writing (by email) within 90 days of receiving the product. After this notification, the consumer must return the product within 30 days and must be able to prove that it was returned on time, for example with proof of shipment. If the consumer does not notify the supplier in time or does not return the product, the purchase is final.
The full return procedure is described in our Return & Refund Policy.
Article 7 – Costs in case of withdrawal
If the consumer uses the right of withdrawal, the cost of returning the product is paid by the consumer. Returns are sent to our return warehouse in China and return shipping usually costs $35 or more. If the consumer has already paid, the supplier refunds the amount as soon as possible and no later than 14 days after the withdrawal, provided the product has been received back or conclusive proof of return has been provided. The refund may be reduced if the product has been used, damaged or returned in a condition other than required.
Article 8 – Exclusion of the right of withdrawal
The right of withdrawal does not apply, unless the product is defective, to products that:
- have been made according to the consumer's specifications or are clearly personalised;
- cannot be returned due to their nature, or can no longer be returned for hygiene reasons once used, for example mats that are soiled, chewed or damaged through use;
- are likely to spoil or expire quickly.
This exclusion only applies if the supplier has clearly stated it before the purchase.
Article 9 – Price
During the validity period stated in the offer, prices of the products offered will not be increased, except for price changes due to changes in tax rates.
All prices are shown in US dollars (USD). Customs duties, import taxes or other charges imposed by the authorities of the destination country are the responsibility of the customer, unless stated otherwise.
All prices are subject to printing and typing errors. The supplier is not liable for the consequences of such errors and is not obliged to deliver a product at an incorrect price.
Article 10 – Conformity and liability
The supplier guarantees that the products comply with the contract, the specifications stated in the offer, reasonable requirements of quality and usability, and the legal requirements in force at the time the contract is concluded. This guarantee does not affect the legal rights the consumer has under the contract.
Defective or incorrectly delivered products must be reported to the supplier in writing within 14 days of delivery, with photos. The supplier is not responsible for the suitability of the products for the consumer's specific situation, nor for advice about their use.
Our snuffle mats are enrichment products intended for use under supervision. They are not chew toys. Please supervise your dog during use, remove the mat once playtime is over, and stop using a mat that is damaged.
The guarantee does not apply if:
- the consumer has repaired or modified the product, or had a third party do so;
- the product has been used or handled in an unusual way, without supervision, or contrary to the care and use instructions, including damage caused by chewing;
- the defect is wholly or partly the result of normal wear and tear.
Article 11 – Delivery and performance
The supplier takes the greatest possible care when receiving and fulfilling orders. Accepted orders are shipped as quickly as possible and no later than 30 days after the order, unless a longer delivery time has been agreed. Current processing and shipping times are listed in our Shipping Policy.
If delivery is delayed, or if an order cannot be fulfilled or only partially, the consumer will be informed no later than 30 days after placing the order. In that case the consumer may cancel the contract free of charge, and the supplier will refund the amount paid as soon as possible and no later than 14 days after cancellation.
The risk of damage to or loss of products remains with the supplier until the moment of delivery to the consumer or a representative designated by the consumer, unless expressly agreed otherwise.
Article 12 – Payment
Unless agreed otherwise, amounts owed by the consumer must be paid when placing the order, using one of the payment methods offered at checkout. The consumer must report any inaccuracies in the payment details provided to the supplier without delay.
Article 13 – Complaints
Complaints about the performance of the contract must be submitted to the supplier fully and clearly described, by email, within 7 days after the consumer has discovered the defect. Complaints are answered within 14 days of receipt. If a complaint needs more time, the supplier will confirm receipt within 14 days and indicate when the consumer can expect a more detailed answer.
If a complaint is found to be justified, the supplier will replace or repair the product free of charge, or refund it, at the supplier's discretion. Submitting a complaint does not suspend the supplier's obligations unless the supplier states otherwise in writing. If a complaint cannot be resolved by mutual agreement, the dispute may be submitted to the competent court or a dispute resolution body.
Article 14 – Disputes and applicable law
Contracts between the supplier and the consumer to which these Terms apply are governed exclusively by Dutch law, even if the consumer lives abroad. This does not affect any mandatory consumer protection rights the consumer has under the laws of their country of residence.
Article 15 – Contact
Questions about these Terms can be sent to info@snufflematandco.com.